Who we are
FiX iT Canarias by BGR provides electronics repair services from Los Cristianos and Las Américas, Tenerife. This privacy notice applies to fix.bgr.bz. You can contact us at contact@bgrsolutions.net or +34 922 173 416.
Information we collect
When you request an estimate, book a repair, check a repair, use live chat or sell a device, we collect the information you submit. This may include your name, contact details, device details, fault description, booking choices, repair reference and any files you choose to attach.
Our server may also record technical information required to operate and secure the website, such as IP address, browser information, request time and security events.
Why we use this information
- To answer enquiries and provide estimates.
- To arrange, manage and update repairs or device valuations.
- To operate live chat and protect forms against spam and abuse.
- To meet accounting, legal, warranty and security obligations.
- To improve the reliability and usefulness of our website and services.
Cookies and local storage
Essential cookies and browser storage are used for site operation, consent choices, security and live-chat continuity. Optional analytics or external services are loaded only according to the choices shown in our cookie controls. You can change those choices from the cookie-preferences link in the footer.
Services and recipients
We use service providers where necessary to host the website, protect forms, operate chat and manage repair requests. They may process only the information needed to provide their service. We may also disclose information where required by law or to establish, exercise or defend legal claims.
How long we keep information
We keep enquiries and operational records only for as long as needed for the purpose collected, including customer service, warranty, accounting, security and legal requirements. Retention periods differ by record type.
Your rights
Depending on the applicable law, you may ask to access, correct, erase or restrict your personal information, object to certain processing, or request a portable copy. You may also withdraw consent where processing relies on consent. Contact contact@bgrsolutions.net to make a request. You also have the right to complain to the Spanish Data Protection Agency (AEPD).
Security and updates
We use reasonable technical and organisational measures to protect personal information. No internet service is completely risk-free. We may update this notice when our services or legal obligations change.